Dear Valued Customers,
Cheng An Herbal will never, under any circumstances, request your bank account, credit card, or other personal financial information via text message or phone call.
We will also never ask you to visit a bank counter or operate an ATM for any reason.
If you receive such calls or messages, please stay alert and do not follow any instructions from unknown callers. If in doubt, contact our customer service immediately or call the 165 Anti-Fraud Hotline of the National Police Agency for verification.
Anti-Fraud Reminders
Be cautious of calls showing prefixes such as “+”, “+2”, “+886”, or other unfamiliar numbers. Scammers may spoof caller IDs or impersonate banks, companies, or legal authorities.
Do not click on suspicious links, accept unknown LINE friend requests, or open unfamiliar text messages.
Common scam tactics include:
Claiming “duplicate orders” or “installment payment errors” to gain your trust, then asking you to operate online banking or an ATM.
Impersonating bank or company staff to trick you into providing account details or making transfers.
If the matter involves your bank account, contact your bank’s official customer service directly and do not follow the instructions of unknown callers.
Information Security Tips
Regularly update your passwords and strengthen them by using a combination of uppercase letters, lowercase letters, and numbers.
Avoid entering your account credentials on public computers.
165 Anti-Fraud Website: https://165.npa.gov.tw/#/
Cheng An Herbal
Customer Service Hotline: +886-905-911-993
LINE Official Account: : @781roxoy
Customer Service Email: chenganshop@gmail.com
